Privacy Policy

1. Information We Collect

We collect only the information necessary to respond to inquiries, process orders, and provide a reliable online shopping experience:

• Identity & Contact Details: Your name, email address, telephone number, and shipping address when you submit a contact request or place an order.
• Transaction Information: Purchase history and order details. Payment card data is processed via secure, PCI-compliant payment gateways and is not stored on our servers.
• Communications: The content of messages you send us through our contact form, email, or phone.
• Technical Data: Anonymized browser type, device information, and usage data used to improve site performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. How We Share Information

We do not sell or rent your personal information. We may share information only with trusted third parties who help us operate our business — such as payment processors, shipping carriers, and hosting providers — and only to the extent necessary to provide our services. These parties are required to keep your information confidential and secure.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal information at any time by contacting us.

5. Cookies & Tracking Technologies

Our website uses essential cookies required for basic functionality and site performance. We do not use cookies to follow you across other websites. You can control or disable cookies through your browser settings without affecting core site functionality.

6. Your Privacy Rights

Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or outdated information.
• Withdrawal of Consent: Withdraw your consent to our use of your information at any time.
• Complaints: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

7. Security Measures

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.